Posts in Experience Management
Why Business Leaders Should Pitch Their Best Ideas to Kids

Taking responsibility for understanding and experience is is a critical practice for any business leader. If you have younger students in your family or network, consider taking the time to run your best ideas by them. If it’s not possible for teenagers to understand your business, it’s possible you’re losing customers and employees who don’t truly understand it either.

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Some Companies Get Customer Experience Right for Federal Workers Affected by the Government Shutdown

Companies creating flexible solutions for customers facing unusually challenging circumstances are not only potentially gaining customers for life in those they’re helping personally, but public goodwill that could last for years for observers and other customers with strong feelings about corporate responsibility.

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