Posts tagged Employee Experience
Some Companies Get Customer Experience Right for Federal Workers Affected by the Government Shutdown

Companies creating flexible solutions for customers facing unusually challenging circumstances are not only potentially gaining customers for life in those they’re helping personally, but public goodwill that could last for years for observers and other customers with strong feelings about corporate responsibility.

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The Imperative of Customer Experience

One recent study found that a moderate increase in customer experience can generate an average revenue increase of $274.3 million per year for a company with $1 billion in annual revenues. The grand majority — 84 percent — of organizations who reported they were working to improve CX saw an increase in revenue.



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