Defining Experience: An externally focused customized customer diagnostic and assessment.
Express the value you offer to your customers with a customized, self service, market validated diagnostic that provides a blueprint for your customers to realize progressive value. Founded on the premise that you have to start with customer experience and work back toward your products and solutions.
Delivering Experience: An internally focused comprehensive evaluation of XosphereMaturity
An organizational assessment administered to a company’s leaders and customers to assess “current state” of Experience across a set of attributes affecting customers, employees, product, digital connections, and brand. Based on assessment performance a a prioritized blueprint for improvements is delivered.